How can we help you? 

Please have a look at our frequently asked questions.

About Olivier

Who is Olivier Lebrun?
Not only a famous hairdresser but also an entrepreneur, Olivier Lebrun is the founder of the OLAB Paris fair dedicated to the beauty of hair in the heart of Paris, and today he divides his time between creating treatments, colours and textures for his clients. .
How to work with Olivier Lebrun?
It’s easy ! You simply have to contact him via the contact form here or contact one of his agents. Let him know if you’d like to use his talent on a campaign, an editorial or a more creative project.
Where can you see more of Olivier Lebrun's work?
You will find more pictures from Olivier’s work on his Instagram profile or on his profile.


What payment methods do you accept?
We accept payment from Paypal, Mastercard and Visa.
Is my payment information secure?
Absolutely. The website uses the technology provided by Braintree Direct, from Paypal, their most complete solution. Thanks to it, The website offers its customers a shopping experience optimized for their web or mobile browsing. The site is itself protected by an SSL certificate.
I'm not satisfied with my order, when will I receive my refund?
Once your order has been returned, the product will be checked by our team before it can be returned to stock. If the products have been used, your order will not be refunded. If they have not been used, the refund will take place within 30 working days following their return to stock.

Your Account & Orders

How to create an account?
It’s very easy. Just go to “My Account” and create your account. Once your account is created, you can use your email and password to log in.
How can I change my password?
To change your password, simply go to “My Account” and then “Account Details”. Here you can change your password.
How can I check my order's status?
To view your current, placed and delivered orders, simply go to “My Account” and then “My Orders”. You will need to click “View” to view the status of your order.

Shipping & Returns

How much is shipping?
Shipping costs vary depending on the number of products and the delivery solution chosen. The shipping cost is calculated automatically when you order. It is up to you to choose the solution that suits you best.
Where does Olivier Lebrun ship to?
We ship products worldwide. We deliver France, Europe and the rest of the world with the best solutions
How do I return my item?
In accordance with the provisions of article L 221-5 of the Consumer Code, the Buyer has the right to withdraw without giving any reason, within fourteen (14) days of the date of receipt of his order.
The right of withdrawal may be exercised by contacting the Company in the following manner by sending an email to stating the reason for the cancellation. We inform the Customers that in accordance with the provisions of articles L. 221-18 to L. 221-28 of the Consumer Code, this right of withdrawal cannot be exercised for goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.In case of exercise of the right of withdrawal within the aforementioned period, the price of the purchased product or products and the shipping costs will be refunded, the return costs will remain with the Customer. Returns of products must be made in their original and complete state (packaging, accessories, instructions, etc.); they must be accompanied, if possible, by a copy of the proof of purchase. In accordance with the legal provisions, you will find below the standard withdrawal form to contact us at the following address: OLAB PARIS 5 bis rue du Louvre 75001 Paris. Refund procedure: the refund will be made after certification of the good condition and the non-use of the product, after its return to stock, within a maximum of 30 working days.